Customer Services

We offer all our products on a sale or return basis. If for any reason you are not completely happy with any of the products supplied, we will either replace them or offer a full refund providing they have not been damaged or tampered with.

Should you wish to return any item because you do not like it or you have a change of mind, the standard carriage charge of £4.95 will apply on its return.

With regard to faulty goods, you should inform us of the fault within 7 days. We are happy to meet any reasonable carriage costs incurred if you need to return items to us, whether by courier or post; however, these should be agreed in advance of the goods’ return.

We cannot take responsibility for third party contractors' costs, such as electricians or other contractors. We recommend that you await delivery before employing specialist third party tradesmen.

You may cancel your order at any time prior to despatch providing you have not placed an order for goods made to your own specification. As credit card payments are not debited until the order is despatched, no refund should be necessary. If payment has been made by cheque, refunds will be made within 10 working days.

Are all your products available to purchase online?
No, our web site contains a sample of the range of products on display in our Exeter showroom where we also have all of our supplier’s catalogues and ranges to view. If there is a light or range of products you have in mind but cannot see on this site, please call or email our showroom.

How do I order online?
Simply click ‘Buy Now’ whenever you see a product you wish to purchase. You will then be adding that item to your basket. To review the contents of your basket click on 'View Order'. To place your order, click on the ‘Check Out’ button on your order page. If you are a Registered Customer simply enter your e-mail address and password to retrieve your details. If you are not already registered click on 'Continue Purchase' to register.

Is my online payment secure?
When your order is placed on our website, credit card numbers are encrypted using 128 bit SSL encryption. They are not held in clear text on any website. We do not see your number or store it anywhere. The money transaction is handled by "Streamline eSolutions". Neither Amos Lighting nor Streamline will pass your details to any third party.

How do I know you've received my order?
As soon as you place your order you will be sent confirmation by e-mail. A member of staff will check your order by the next working day and send you another e-mail confirmation. Please check your second e-mail confirmation carefully and let us know as soon as possible if any of the details are incorrect. If you do not receive the e-mail confirmation within 2 working days please let us know.

Do you deliver to my area?
We deliver to anywhere within the United Kingdom. For overseas deliveries please contact us for information. Please remember you have the convenience of ordering online and choosing to collect from our showroom if you prefer.

How much does delivery cost?
All orders can be collected from our Exeter showroom free of charge. We offer free delivery on orders over £150.00. All orders under £150 will be charged at £4.95 per consignment.  We can arrange delivery outside of these areas. Please enquire for further details.

We can arrange for deliveries to arrive before 10AM. Please contact us for details. We can also arrange for delivery on Saturday at £25.00 per consignment.

Delivery is via a parcel despatch company and will require a signature. Deliveries are normally made between the hours of 9am and 5pm Monday to Friday. We are unable to specify an exact time your delivery will arrive. We can also arrange to send your goods to your home or place of work. Please specify this when placing your order and also provide a contact name and telephone number.

Our delivery charge is a one off charge per order, no matter how many parcels are involved so long as the whole order leaves on the same day. When requested we can send a part order ahead, however a separate carriage charge will apply. Small orders may be posted via Royal Mail for which a separate charge will be made.

How do I know my order has been despatched?
We will send you an e-mail when we despatch your order with details of the consignment. Provided you have ordered online you can also track the history of your orders by clicking on ‘Order History’.

How long will my order take?
If all the items you have ordered are in stock and we receive your order before 12.00, your goods will be despatched the same day. Orders received after this time will be sent on the following working day. Because some of our products are bought in from specialist suppliers, you should allow up to 5 days for despatch. However we will always despatch orders as soon we can, generally within 2 working days from stock. Please let us know if your order is particularly urgent and we will do our best to despatch it sooner, for which there may be a surcharge. Any additional charges will be advised to you before despatch.

What if my products are damaged when I receive them?
We try very hard to ensure that you receive the correct order and that it is in pristine condition. If you do not receive the products you ordered please contact us as soon as possible. In the unlikely event that the product arrives damaged or faulty, please contact us immediately; this will be given special priority and you can expect to receive the correct item within 48 hours. For any incorrect items received by you, all delivery charges will be refunded back onto your credit/debit card.

Any product may be returned for a full refund or exchanged for goods of equal value if returned unused and undamaged within 28 days of receipt. If you wish to a return your package, you MUST contact us immediately for a ‘Returns Authorisation Number’ which should be quoted in any communication, including the written correspondence that accompanies your returned order. No cancelled orders or returned products will be accepted without the Returns Authorisation Number. Each returned item must be accompanied by a copy of your original receipt.

Amos Lighting will not pay for unwanted goods to be returned. Goods can be returned by courier or registered post, or we can arrange for collection (collection fee to be paid by customer). We recommend you use a courier service that will offer insurance and proof of delivery. Amos Lighting cannot accept responsibility for items lost or damaged in transit whilst being returned.

What are your opening hours if I need to speak with someone from your company?
Our showroom is open from 9.00am until 5.00pm Monday to Friday and from 9.30am until 5.00pm on Saturdays. We are closed on Sundays. Our telephone number is 01392 677030. An answer phone is available when the office is closed.

Can I cancel my order?
If you choose not to accept delivery because you have cancelled your contract under the Distance Selling Regulations, we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred by the failed delivery. You may inform us of cancellation (in writing, by fax or by email, but not by ‘phone) up to 7 working days after the date of receipt of your goods (in the event they were despatched prior to cancellation).

Please take all reasonable care of the goods and return immediately. If you fail to return the goods, we will make a reasonable charge for the direct cost of their recovery. The Distance Selling Regulations do not apply when a customer has ordered personalised goods, goods made to a consumer's specification or items that are not possible to return due to their physical nature (such as a lampshade that has been left in damp conditions and has subsequently deteriorated). The Distance Selling Regulations do not apply to business contracts.