RETURNS, DAMAGE OR LOSS IN TRANSIT

• In the case of an online purchase, any product may be returned for a full refund or exchanged for goods of equal value if returned unused and undamaged within 28 days of receipt. Under the Distance Selling Regulations, if you wish to return goods, you must contact us within 7 working days from the day after the receipt of goods for a ‘Returns Authorisation Number’ which should be quoted in any communication, including the written correspondence that accompanies your returned order. No cancelled orders or returned products will be accepted without the Returns Authorisation Number. Each returned item must be accompanied by a copy of your original receipt.

• All Goods are packed carefully to ensure safe carriage and we are not responsible for loss or damage in transit. Upon receipt you must examine all Goods. In the event of loss or damage, you should lodge a claim with the carrier within 3 days and notify us. Likewise, if the Goods are not delivered within 5 days of the advice note date, you should also notify us so that in each case we can investigate.

• Replacement for damaged or faulty goods will be charged and credit issued on return of the damaged/faulty goods in the original packaging.

• Claims for all alleged shortage will be considered only if received within five days of delivery and if accompanied by full particulars of advice number, conditions and other essential information. Failure to comply with these requirements will exonerate us from all responsibility.