We are often asked the same questions by our customers.  Let’s give you some quick answers now …..  and if you don’t find the answer you’re looking for, just send us your question and help us add to the list!

We are building a house. How can you help?

If you are building a new house or refurbishing a property, we offer a free one-hour appointment to assess your plans.  We discuss how the rooms will be used, effects you would like to create and how great lighting can transform your home.  If you are unable to visit Amos Lighting in person, you can e-mail your plans and photos to us.  Consultations with a designer are available Monday to Friday 9.00 am to 5.00 pm.  It is really helpful to make an appointment prior to your visit so that we can look after you properly.

I know the kind of lights I want, but would feel reassured to have some expert advice. Can you help me?

Yes, many people simply need assistance selecting the right kind of light fittings.  We can save hours looking at the internet and take the risk out of making the wrong decision.  Our trained staff will be able to guide you towards the most appropriate fittings.  Just call into our showroom.  We do not charge for this service.

I am really confused by all the different types of LED lights available. Can you help me choose?

We have a dedicated lighting studio that shows the latest LED lighting.  Here we can demonstrate the various types of light produced by halogen and LED fittings for comparison and to assist your compliance with Part L Building Regulations.

There are so many different types of LED bulb, how do I choose?

You are right, this can be confusing!  Although there are loads of types at differing price levels, you need to look out for the specification.  It’s best to have a warm light (measured in Kelvin – 2700K), a good colour rendering, 85CRI or above and a lamp that looks attractive.  Generally though, the more you pay, the better it is likely to be.

Can you dim LED?

While many LED bulbs are dimmable, not all of them will dim in the same way.  Since LEDs consume such a low wattage, many types of dimmers do not function with LED bulbs in the same way that they do with regular tungsten bulbs.  It is always worth asking your electrician to check the compatability and minimum load on your dimmer switch.

What are the equivalent wattages for LED? ie what is 10w in old terms?

In the past, the strength of light bulbs was measured in watts, which is a measure of power.  This isn’t a useful unit of measurement for new energy-saving light bulbs, which consume much less power than old-style incandescent light bulbs.  So, because comparisons based on wattage are no longer meaningful, the strength of new energy-saving light bulbs is expressed in lumens, which instead, measures the amount of light they produce.  The higher the number of lumens, the brighter the light.

Why is LED better than other low energy lamps?

LEDs use less power (watts) per unit of light generated (lumens).  They have a longer lifetime of up to 20 years, have less impact on the environment and health, are more robust and have greater cost savings.  Some of the benefits of this are reduced electricity bills, less greenhouse gases, immediate light, few bulb replacements.

I see you have a showroom, is it worth me travelling to see?

Absolutely!  We have a really nice space, welcoming, relaxed and well laid out. We choose not to overcrowd our store and we present in a style that allows each light to speak for itself.  We have also created lifestyle settings which showcase our fabulous range of Italian furniture.  Our customers often tell us they have not seen such a great range of lighting!

I have an unusual room to light. It has really tall ceilings and I am concerned I may choose the wrong thing. I have seen lots of lights online that look OK, but I am anxious!

Don’t worry.  We have lots of experience in lighting difficult spaces so can help guide you to the best size of light.  Plus, we have lots of lights in big sizes so you can gauge size for yourself.  We also specialise in lights for double height atriums.

I am looking to buy lots of lights as we have just moved. Can you help me with price?

We aim to be very competitive and roughly in line with the internet.  We are very conscious that price is an important part of the purchase decision – that’s why the majority of our lights are price matched to the internet.  If you are buying a large number of lights, please call us;  we are always prepared to help deliver great value.

What are the IP ratings for bathrooms?

An IP rating is a number given to tell you how waterproof your light fitting will be and therefore whether you can place it either outside or in a bathroom.

The IP rating is composed of 2 numbers, the first refers to the level of protection against solid objects such as dust and the second against liquids such as water.  The higher the number, the better the protection.

Our bathroom lights tend to fall into the IP 44 (limited water resistance) and IP65 (water resistant) brackets.  We can advise you on suitable lights depending on where you wish to place them in your bathroom.

Which light fittings are suitable for coastal areas?

Living near the sea can play havoc with outdoor light fixtures!  The salty atmosphere can corrode and rust, whilst extreme weather conditions can damage light fittings.  Most external lighting is not designed to withstand tough coastal climatic conditions.  Marine grade 316 stainless steel and polycarbonate are both good materials to use when situated by the sea.  Regular washing and maintenance will help lengthen the life of these light fittings.

Can a pendant light be lengthened or shortened?

Generally, yes it can.  This can be carried out by an electrician at the point of installation.  there will always be a minimum height or maximum length so always check before you buy.

Do light fittings come in different finishes and sizes?

Yes, most ranges we offer are available in a variety of finishes and sizes.  We may not have the alternative size in store, but we can check what other options are available.  It is always best to ask our staff for the alternative sizes.

What are delivery times?

These can vary greatly.  We always endeavour to supply your lights as quickly as possible.  Therefore, there is no general rule.  However, many lights are available in less than a week, some take between two and four weeks and some are bespoke and make to order and will take longer.  It is always best to plan well ahead and allow as much time as possible.  Please contact our showroom for lead times on specific light fitting;  we really will do our best to help you.

Can I return a light fitting?

We comply with the Distance Selling Regulations and all goods can be returned if they do not meet your requirements.  However, please bear in mind the following:

We must be informed of your intention to return the goods within 7 days of receipt by email info@amoslighting.co.uk and not by telephone.

Returned goods must be received by us within 10 working days of receipt of the goods.  We may not accept goods returned outside of these time limits or, in certain circumstances, we might issue a credit note.

Goods must be returned in their original packaging and in perfect condition, unused.  Once lighting has been fitted, it cannot be returned.

You, as the customer, are responsible for selecting a suitable means of returning the goods to us and must take responsibility for their safe return, taking out insurance if required.  Postage to the customer and the return postage will not be refunded and we reserve the right to issue a credit-note and/or apply re-stock charges for special order items.

What happens if something goes wrong with my light fitting? ie it stops working

We will replace or refund any goods that are found to be faulty or not fit for purpose.  However, our liability is limited to the value of the faulty goods and we cannot accept responsibility for any costs associated with the supply of faulty goods.

Do I need an electrician to fit my lights?

Yes, ideally, you will need an electrician to fit your lights.  Current regulations state than electrician must fit “hard-wired” lights as he is qualified to do so.

How do I pay for my lights?

We use a secure server on our website and want to make shopping easy for you.  If anything is not clear from our website, then please email us info@amoslighting.co.uk or phone 01392 677030.

Our products are arranged in categories which can be accessed by clicking on the Lights tab at the top of the website.  By selecting a category, you will then be able to look at individual products in detail.  When you have found what you want, you can add it to your basket which you can edit or empty at any point.  Once you have selected the products you want, you can press “Continue to Checkout” and our secure checkout and payment system will guide you through the payment process.

We accept credit card payments which are processed using a secure server.  Please note that if you are shopping from outside the UK, your card company will convert our Sterling price into your local currency and the amount will appear on your next card statement.

We accept most major credit cards, but not American Express or Diners.  In order to progress your order, payment is taken when the order is placed.  Please never email us your credit card number as it is not safe to do so.

Your statutory rights are not affected.

Do you provide lighting for caravans and boats?

Yes, we can source virtually any type of light.  Lighting for boats and caravans would require the similar consideration as exterior lighting.